Your Journey With Help2Let: Step by Step
We use a simple, six‑step plan so you always know what comes next.
Basic property details (address, size, type)
Understanding of your priorities (income certainty vs staying involved)
Current or recent EPC (we can help if you don't have one)
Gas safety certificate (if applicable)
Step 1: Initial Conversation
What happens
You submit an enquiry form or call us with your property details and questions.
What you do
Share basic property information (address, size, type)
Tell us your priorities and any concerns
Ask questions
What we do
Review your information
Recommend PSL or PRSO based on your needs
Answer your questions clearly
Schedule your property visit
Step 2: Property Visit and Assessment
What happens
Our property team visits to assess condition and suitability for PSL or PRSO.
What you do
Provide property access at scheduled time
Show us any areas of concern
Ask questions about requirements
What we do
Inspect property against safety and quality standards
Provide clear guidance on any requirements
Confirm suitability for PSL/PRSO
Give you same-day feedback
What to expect
Most properties are ready as-is. If improvements are needed, we'll tell you exactly what and can help access grants (subject to eligibility).
Step 3: Agreement and Documentation
What happens
We prepare the agreement and guide you through required documents.
What you do
Review and sign agreement (we explain everything clearly)
Provide required certificates (gas safety, EPC)
Complete inventory (or we can arrange this for you)
What we do
Prepare all documentation clearly
Explain every requirement, no legal jargon
Arrange any missing certificates
Handle all compliance checks
Answer all questions
Documents you'll need
Signed lease agreement (PSL) or tenant agreement (PRSO)
Gas safety certificate (if property has gas)
EPC certificate (or we help you get one)
Property inventory
Proof of ownership
Buildings insurance confirmation
Step 4: Tenant Placement and Income Begins
PSL Route
What happens
We take over complete property management
Quarterly payment schedule begins
You receive your first payment
First quarterly payment within 7 days of tenant move-in
What you do
Provide final access/keys
Minimal involvement required
What we do
Place suitable tenant
Begin property management
Process first quarterly payment to you
Set up regular inspection schedule
PRSO Route
What happens:
We present pre-vetted tenant options
Tenancy begins with rent guarantee bond* protection
First month's rent from tenant, backed by bond*
What you do
Review tenant profiles we provide
Meet shortlisted candidates
Sign tenancy agreement
What we do
Pre-vet all tenant options
Coordinate meetings
Provide all tenant references and checks
Support move-in process
Activate rent guarantee bond*
Step 5: After Letting—Your Ongoing Support
PSL Landlords
Quarterly payments continue automatically
Regular property inspections by our team (2-4 times per year)
All maintenance and tenant issues handled for you
You receive detailed inspection reports
Invited to landlord forums
Compliance updates and guidance
Your involvement: Minimal. We contact you only for major decisions.
PRSO Landlords
Access to our support team whenever needed
Rent guarantee bond* protection (14-24 months)
Invited to landlord forums
Compliance updates and guidance
Tenancy renewal support
Your involvement: You manage day-to-day, we provide backup support.
All Landlords
Frequent landlord forum invitations (in-person networking)
Regular legislative updates (like Renters Rights Act changes)
Direct access to property management team
Annual satisfaction check-ins
Renewal and long-term planning support
