Frequently Asked Questions
Find clear answers to common questions about letting your property through Help2Let.
General Questions
What is Help2Let?
Help2Let is a London Borough of Harrow-delivered lettings service that supports landlords by offering managed leasing and tenant finding options, while helping provide stable homes for local households.
Is there any charge for your service?
No. There are no administration, management, or commission fees for the services offered through Help2Let.
What types of properties are you looking for?
Self-contained properties in good, safe condition. We work with a range of property sizes, from one-bedroom flats to family homes (priority for 2+ bedroom properties).
Will my property be returned in good condition?
Yes, allowing for fair wear and tear. We carry out inspections and have processes in place to address any tenant-caused damage.
Can I visit my property during the agreement?
Yes. Visits can be arranged by appointment through the Help2Let team. You cannot enter without permission, as tenants have a legal right to quiet enjoyment.
Who do tenants contact for issues?
Tenants contact Help2Let directly. We manage communication and tenancy matters to reduce disruption for you.
How does the Renters’ Rights Act affect me as a landlord?
New rental legislation is bringing changes for landlords. We’ve outlined what this means and how Help2Let supports you in our News article.
What is Help2Let?
Help2Let is a London Borough of Harrow-delivered lettings service that supports landlords by offering managed leasing and tenant finding options, while helping provide stable homes for local households.
Is there any charge for your service?
No. There are no administration, management, or commission fees for the services offered through Help2Let.
What types of properties are you looking for?
Self-contained properties in good, safe condition. We work with a range of property sizes, from one-bedroom flats to family homes (priority for 2+ bedroom properties).
Will my property be returned in good condition?
Yes, allowing for fair wear and tear. We carry out inspections and have processes in place to address any tenant-caused damage.
Can I visit my property during the agreement?
Yes. Visits can be arranged by appointment through the Help2Let team. You cannot enter without permission, as tenants have a legal right to quiet enjoyment.
Who do tenants contact for issues?
Tenants contact Help2Let directly. We manage communication and tenancy matters to reduce disruption for you.
How does the Renters’ Rights Act affect me as a landlord?
New rental legislation is bringing changes for landlords. We’ve outlined what this means and how Help2Let supports you in our News article.
What is Help2Let?
Help2Let is a London Borough of Harrow-delivered lettings service that supports landlords by offering managed leasing and tenant finding options, while helping provide stable homes for local households.
Is there any charge for your service?
No. There are no administration, management, or commission fees for the services offered through Help2Let.
What types of properties are you looking for?
Self-contained properties in good, safe condition. We work with a range of property sizes, from one-bedroom flats to family homes (priority for 2+ bedroom properties).
Will my property be returned in good condition?
Yes, allowing for fair wear and tear. We carry out inspections and have processes in place to address any tenant-caused damage.
Can I visit my property during the agreement?
Yes. Visits can be arranged by appointment through the Help2Let team. You cannot enter without permission, as tenants have a legal right to quiet enjoyment.
Who do tenants contact for issues?
Tenants contact Help2Let directly. We manage communication and tenancy matters to reduce disruption for you.
How does the Renters’ Rights Act affect me as a landlord?
New rental legislation is bringing changes for landlords. We’ve outlined what this means and how Help2Let supports you in our News article.
Private Sector Leasing (PSL) Questions
How long is the PSL lease?
The minimum lease term is typically two years, although longer agreements may be available depending on incentives or grants.
Is my rent guaranteed under PSL?
Yes. Rent is paid quarterly in advance under the lease terms, even if the property is empty or tenant circumstances change.
Who manages the property during PSL?
Help2Let manages the tenancy, including day-to-day issues and regular inspections.
What repairs am I responsible for?
You remain responsible for major repairs such as structure, heating systems, gas, electrics and sanitary fittings.
Are incentives or grants available under PSL?
Yes. Incentive payments and support for repairs or improvements may be available, subject to eligibility.
How long is the PSL lease?
The minimum lease term is typically two years, although longer agreements may be available depending on incentives or grants.
Is my rent guaranteed under PSL?
Yes. Rent is paid quarterly in advance under the lease terms, even if the property is empty or tenant circumstances change.
Who manages the property during PSL?
Help2Let manages the tenancy, including day-to-day issues and regular inspections.
What repairs am I responsible for?
You remain responsible for major repairs such as structure, heating systems, gas, electrics and sanitary fittings.
Are incentives or grants available under PSL?
Yes. Incentive payments and support for repairs or improvements may be available, subject to eligibility.
How long is the PSL lease?
The minimum lease term is typically two years, although longer agreements may be available depending on incentives or grants.
Is my rent guaranteed under PSL?
Yes. Rent is paid quarterly in advance under the lease terms, even if the property is empty or tenant circumstances change.
Who manages the property during PSL?
Help2Let manages the tenancy, including day-to-day issues and regular inspections.
What repairs am I responsible for?
You remain responsible for major repairs such as structure, heating systems, gas, electrics and sanitary fittings.
Are incentives or grants available under PSL?
Yes. Incentive payments and support for repairs or improvements may be available, subject to eligibility.
Private Rental Sector Offer (PRSO) Questions
What is PRSO?
PRSO is a tenant finding and support service. You remain the landlord, and Help2Let helps you secure suitable tenants and provides reassurance measures.
Do I still manage the property under PRSO?
Yes. You remain responsible for managing the tenancy, with Help2Let providing support during the placement process.
What financial support is available?
Options may include incentive payments, rent deposit, rent in advance, and a rent guarantee bond*.
Do you help with safety improvements?
Yes. Support may be available for safety measures such as smoke/heat alarms and window restrictors.
Is there a fee for PRSO?
No. There is no charge for the tenant finding service.
What is PRSO?
PRSO is a tenant finding and support service. You remain the landlord, and Help2Let helps you secure suitable tenants and provides reassurance measures.
Do I still manage the property under PRSO?
Yes. You remain responsible for managing the tenancy, with Help2Let providing support during the placement process.
What financial support is available?
Options may include incentive payments, rent deposit, rent in advance, and a rent guarantee bond*.
Do you help with safety improvements?
Yes. Support may be available for safety measures such as smoke/heat alarms and window restrictors.
Is there a fee for PRSO?
No. There is no charge for the tenant finding service.
What is PRSO?
PRSO is a tenant finding and support service. You remain the landlord, and Help2Let helps you secure suitable tenants and provides reassurance measures.
Do I still manage the property under PRSO?
Yes. You remain responsible for managing the tenancy, with Help2Let providing support during the placement process.
What financial support is available?
Options may include incentive payments, rent deposit, rent in advance, and a rent guarantee bond*.
Do you help with safety improvements?
Yes. Support may be available for safety measures such as smoke/heat alarms and window restrictors.
Is there a fee for PRSO?
No. There is no charge for the tenant finding service.
